Terms and Conditions
It is the responsibility of the customer to thoroughly check the supplied goods before agreeing to pay for an order. All questions regarding goods shown on this site should be directed to the partner or member restaurant. After you submit an order to us, we will send the details of this order in an email to you. Please note that this is acknowledgement of your order, not acceptance. Acceptance of your order will only occur when we send you a further email confirming that the restaurant has received and accepted your order. If the restaurant is unable to fulfil your order you will receive an email stating that your order has been declined. Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address. All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time you specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Incorrect personal details may lead to problems or delays in pick up times, so please ensure that you have included your email address and contact mobile number when ordering.
Once your order has been accepted, this represents an agreement between you the customer and the restaurant. The restaurant has sole responsibility for this order. If you have chosen to pay with credit or debit card on the website then the transaction is processed by EWAY as an authorised agent of the restaurant. All prices are inclusive of GST and quoted in Australian Dollars (AUD). Card charges are calculated per order and based on the policy of the individual restaurant. Any delivery charges or card fees will be displayed clearly in your Order Summary. Prices are subject to change and all goods are subject to availability. Refunds will only be provided by the restaurant for major faults/defects as per Australian Consumer Law.
You have the right to cancel an order up to the point the order is sent to the restaurant. Once the order has been accepted then you cannot cancel your order. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a restaurant after you have received an email stating the order has been accepted. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.